Delivery & Returns


Delivery

List of delivery countries :
We deliver the following countries and territories:

Europe :

Albania, Andorra, Armenia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Åland, Isle of Man, Faroe Islands, Iceland, Ireland, Spain, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Czech Republic, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

International:

Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Saudi Arabia, South Africa, Cameroon, Canada, Cape Verde, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d'Ivoire, Curacao, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, South Korea, United Arab Emirates, Georgia and the South Sandwich Islands, Ghana, Grenada, Greenland, Guadeloupe, Guatemala, Guinea, Equatorial Guinea, Guinea-Bissau, French Guiana, Haiti, Honduras, Hong Kong, Christmas Island, Ascension Island, Norfolk Island, Cayman Islands, Cocos (Keeling) Islands, Cook Islands, Falkland Islands, Pitcairn Islands, British Virgin Islands, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Laos, Lesotho, Lebanon, Liberia, Libya, Macao SAR of China, Madagascar, Solomon Islands, Malaysia, Malawi, Maldives, Mali, Morocco, Martinique, Mauritania, Mayotte, Mexico, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, New Caledonia, New Zealand, Oman, Pakistan, Uganda, Uzbekistan, Panama, Papua New Guinea, Paraguay, Caribbean Netherlands, Peru, Philippines, French Polynesia, Qatar, Central African Republic, Dominican Republic, Rwanda, Western Sahara, St. Kitts and Nevis, St. Martin, St. Pierre and Miquelon, Uganda, Uzbekistan, Saint Vincent and the Grenadines, Saint Helena, Saint Lucia, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, Sudan, South Sudan, Sri Lanka, Suriname, Svalbard and Jan Mayen, Reunion, Tajikistan, Taiwan, Tanzania, Chad, French Southern Territories, British Indian Ocean Territory, Palestinian Territories, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Tuvalu, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia and Zimbabwe.

Delivery methods and timescale
Our deliveries are made by DHL, the delivery times of this carrier are given as an indication. For deliveries in Europe, orders are delivered between 1 and 5 working days. For deliveries in the UK, orders are delivered between 1 and 3 working days. For deliveries outside Europe, orders are delivered between 3 and 7 working days.

Delivery fees

- For Customer with a delivery address in Australia, prices in australian dollars in the Site include delivery charges, customs duty and tax. Delivery charges of thirty (30) australian dollars will be applied if the order amount is less than six hundred fifty (650) $ AUD.

- For Customer with a delivery address in Canada, prices in Canadian dollars in the Site include delivery charges, customs duty and tax. Delivery charges of twenty (20) Canadian dollars will be applied if the order amount is less than six hundred (600) $ CAD.

- For Customer with a delivery address in South Korea, prices in South Korean won in the Site include delivery charges, customs duty and tax. Delivery charges of twenty-six thousand (26 000) South Korean won will be applied if the order amount is less than six hundred thousand (600 000) ₩ KRW.

- For Customer with a delivery address in the United States and U.S. Minor Outlying Islands, prices in dollars in the Site include delivery charges, customs duty and tax. Delivery charges of fifteen (15) dollars won will be applied if the order amount is less than five hundred (500) $.

- For Customer with a delivery address in the United States and U.S. Minor Outlying Islands, prices in dollars in the Site include delivery charges, customs duty and tax. Delivery charges of fifteen (15) dollars won will be applied if the order amount is less than five hundred (500) $.

- For Customer with a delivery address in Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Vatican City State, Hungary, France, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Albania, Armenia, Bosnia-Herzegovina, Georgia, Gibraltar, Åland Islands, Faroe Islands, Kosovo, Northern Macedonia, Moldova, Montenegro, Portugal, Serbia, Turkey, prices in dollars in the Site include delivery charges, customs duty (if the Country is located outside the European Union) and tax. Delivery charges of eight (8) euros will be applied if the order amount is less than three hundred (300) €.

- For Customer with a delivery address in Algeria, Guadeloupe, Reunion Island, Morocco, Martinique, Mayotte, New Caledonia, Papua New Guinea, French Polynesia, Saint Barthelemy, Saint Martin, Saint Pierre and Miquelon, Svalbard and Jan Mayen, Tunisia, Wallis and Futuna, prices in euros in the Site include delivery charges, customs duty (if the Country is located outside the European Union) and tax. Delivery charges of fifteen (15) euros will be applied if the order amount is less than three hundred fifty (350) €.

- For Customer with a delivery address in Hong Kong dollars, prices in dollars in the Site include delivery charges, customs duty and tax. Delivery charges of one hundred sixty (160) Hong Kong dollars will be applied if the order amount is less than three thousand six hundred (3 600) HKD $.

- For Customer with a delivery address in Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Chile, Christmas Island, Cocos Islands, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, Cook Islands, Costa Rica, Côte d'Ivoire, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Guiana, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, R. A.S. Macao China, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan Palestinian Territories, Panama, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Cameroon, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, St. Maarten (Dutch part), Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, St. Vincent and the Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe, prices in dollars in the Site include delivery charges, customs duty and tax. Delivery charges of twenty-five (25) dollars will be applied if the order amount is less than five hundred (500) $.

- For Customer with a delivery address in Japan, prices in yens in the Site include delivery charges, customs duty and tax. Delivery charges of two thousand seven hundred (2 700) yens will be applied if the order amount is less than three thousand six hundred (630 000) ¥ JPY.

- For Customer with a delivery address in the United Kingdom, Guernsey, Isle of Man, Jersey, prices in pounds sterling in the Site include delivery charges, customs duty and tax. Delivery charges of ten (10) pounds sterling will be applied if the order amount is less than two hundred fifty (50) £.

- For Customer with a delivery address in Switzerland and Liechtenstein, prices in Swiss francs in the Site include delivery charges, customs duty and tax. Delivery charges of eight (8) Swiss francs will be applied if the order amount is less than four hundred (400) CHF.

- For Customer with a delivery address in Taiwan, prices in new Taiwanese dollars in the Site include delivery charges, customs duty and tax. Delivery charges of six hundred fifty (650) new Taiwanese dollars will be applied if the order amount is less than fifteen thousand five hundred (15 500) NT$ TWD.

Free Returns

The Return Policy do not apply to Items that have been customised at the request of the Customer (for instance Customer's initials or zodiac sign).

The Customer has 14 business days from the date of the order delivery to return all or part of the Items purchased.

To ensure the return is processed as efficiently as possible, the Seller invites the Costumer to comply with these terms and conditions of return:

  • Items must be sent with the return form completed;

  • Items must be returned in their original condition, unworn, with all tags still attached and intact, in their original packaging.

The Seller reserves the right to refuse acceptance of any Items that do not fulfil these terms and conditions of return and to return them to the Costumer where applicable.

Procedure

For returns from all countries (except the United Kingdom) , the Customer should follow the procedure below:

Via DHL

  1. Contact the Customer Service by the website chat, by email at customerservice@barrie.com  or by phone and WhatsApp by calling or texting the Customer Service at +33 7 72 26 77 65 to request a return, mentioning the order reference, and the Items to be returned.
    The Customer Service is available from Monday to Friday from 10am to 6pm (GMT+1).

  2. Fill out the return form by entering only the Items to be returned.

  3. Place the entire products, with tags still attached and intact, in their original packaging, and enclose the completed return form.

  4. Place the AWB on the package and contact DHL for the sending.

  5. The return package must be shipped within 14 days from the date of authorization of the return.

  6. Once received, the Seller quality department will validate it according to the criteria. If applicable, the Seller will reimburse the Items within 3 to 5 days.

In stores

Orders can be returned in the boutique located 22 rue Cambon in Paris, except for the orders delivered in the United Kingdom.

For returns from the United Kingdom, the Customer should follow the procedure below:

Via DHL

  • Contact the Customer Service by the website chat, by email at customerservice@barrie.com  or by phone and WhatsApp by calling or texting the Customer Service at +33 7 72 26 77 65 to request a return, mentioning the order reference, and the Items to be returned.
    The Customer Service is available from Monday to Friday from 10am to 6pm (GMT+1).

  • Fill out the return form by entering only the Items to be returned.

  • Place the entire products, with tags still attached and intact, in their original packaging, and enclose the completed return form.

  • Place the AWB on the package and contact DHL for the sending.

  • The return package must be shipped within 14 days from the date of authorization of the return.

  • Once received, the Seller quality department will validate it according to the criteria. If applicable, the Seller will reimburse the Items within 3 to 5 days.

In stores

Orders delivered in the United Kingdom can be returned in the boutique located 55A Conduit St, London W1S 2YE.